For many years, I used to here be a trusted vendor on Cardmarket, among Europe’s most popular platforms for trading playing cards. I maintained an excellent track record — about four hundred beneficial testimonials, zero disputes, and steady, Specialist services. But 1 unjustified dispute, managed by Cardmarket workers associates Silvia Parravano and Christian Tobehn, improved all the things. in this post, I will share my personalized expertise, make clear the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.

A clear document created around Years

A tested Seller With a hundred% good comments

prior to the incident, I had been particularly the sort of seller each Market values. I detailed buying and selling playing cards precisely, explained ailments transparently, and shipped instantly. I in no way gained a single criticism — only praise.

The Importance of have faith in on Cardmarket

track record is every thing for sellers on Cardmarket. 1 oversight — even one which isn’t your fault — can damage several years of effort. That’s what makes my Tale so alarming for others working on the platform.

The Dispute That Shattered My Standing

consumer purchased the Wrong Card, Then Blamed Me

The difficulty started when a customer ordered a card outlined exactly by identify, established, and condition. on acquiring it, they falsely claimed I'd sent the “Incorrect Model” — Inspite of distinct listing proof showing I hadn’t.

Proof dismissed by guidance

I submitted screenshots on the listing, card Model, and ailment to confirm my precision. But Cardmarket assistance, especially Silvia Parravano, overlooked the specifics. in lieu of examining the listing or requesting clarification, she promptly sided with the customer.

Silvia Parravano’s Mishandling with the Dispute

No good Investigation

Silvia’s selection was unilateral. She didn’t admit my evidence or ask for any counterevidence from the client. She simply blocked my account. No Listening to. No next view. No attractiveness.

No Warning, No interaction

What manufactured this worse was the suddenness from the motion. I had been locked out of my account right away. My appeals — requesting a review or escalation — were achieved with automatic responses or silence. Silvia Parravano exercised comprehensive authority with no accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the exact same Pattern

In adhere to-ups, my circumstance was also seen by Christian Tobehn, A further member of Cardmarket's assistance group. regrettably, instead of examining the information objectively, he doubled down on Silvia’s judgment. Again, no explanation, no transparency, just automated deflections and also a long lasting ban.

A sample of vendor Disregard

Are truthful Sellers Being Silenced?

following this working experience, I started studying on the net message boards and Group threads. I swiftly learned I wasn’t on your own. Dozens of long-time sellers noted similar activities — many involving Silvia Parravano.

A common topic? customers normally win, regardless if Incorrect — and sellers are remaining voiceless.

How This Hurts your complete Market

whilst platforms really should protect purchasers, disregarding proof from truthful sellers causes a damaged ecosystem. When believe in is one particular-sided, bad actors make the most, figuring out they’ll be shielded by biased support agents.

The Problem: No Oversight, No attractiveness

deficiency of Transparency in Cardmarket’s method

one of the most alarming concern will be the absence of the appeals system. when team like Silvia or Christian make a decision, it’s closing. There’s no second evaluation, no accountability, and no way to revive use of your account — no matter how sturdy your evidence is.

danger of Abuse and Blackmail

In my situation, I was indirectly coerced into refunding a false claim — or drop my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer service.

fiscal and Emotional implications

Business reduction Overnight

I invested yrs in making my seller profile. everything effort was wiped out instantly, as well as prospective potential profits. My vendor dashboard, purchase background, and faithful client foundation — all absent.

psychological Toll on the dependable vendor

This wasn’t just a business strike. it absolutely was demoralizing. to generally be handled like a fraud immediately after several years of integrity was emotionally devastating. I adopted every single rule, and however obtained punished.

What Cardmarket will have to Do to get back rely on

Platform Reforms Are Urgently necessary

If Cardmarket wishes to keep top quality sellers and forestall long run abuse, it will have to:

• ✅ Introduce a transparent attractiveness process for blocked accounts

• ✅ have to have disputes being reviewed by at least two impartial support agents

• ✅ coach employees like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who submit obvious, factual evidence

• ✅ build accountability metrics for workers conclusions

without the need of these improvements, genuine sellers will proceed to become collateral injury in a technique that blindly favors buyers.

last Thoughts: Be cautious, remain Documented

If you're now offering on Cardmarket, don’t suppose your excellent history will defend you. you are often one customer complaint — even a Untrue a single — clear of becoming silenced.

safeguard oneself by:

• Taking screenshots of every listing

• Archiving interaction with potential buyers

• Backing up your account information consistently

• Preparing for disputes — even if you do nothing Mistaken

summary: 

My experience with Silvia Parravano and Christian Tobehn should serve as a significant warning to everyone making use of Cardmarket. I believed in the System. I played by The principles. And I even now got taken out with no induce.

If Cardmarket proceeds to disregard seller rights, more honest vendors will wander away. And when that transpires, the System received’t just lose sellers — it’ll eliminate its believability.

Has some thing very similar transpired to you? Share your experience and assistance increase consciousness. Sellers deserve better.